Refund Policy
WHAT IS YOUR RETURN POLICY?
We are unable to accept returns on shoes with tags removed, show signs of outside wear or without the original shoe box. We recommend trying on your shoes indoors and on a soft surface to ensure return eligibility. Purchases from the Last Chance/Sale category are a final sale and not eligible for return.
Any shoes purchased through a retailer must be returned to the original store of purchase and in line with their return policies.
Have questions about whether your order is returnable or not? Don’t hesitate to reach out with your order number.
HOW TO SUBMIT A RETURN?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please click this link: Request a Return.
To submit a return request please follow below instructions:
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
You can always contact us for any return question at stratofootwear@gmail.com.
HOW DO I EXCHANGE AN ITEM?
We do not currently offer exchanges, but would be happy to arrange a return and reorder. Simply return your order using this link Request a Return and feel free to place your new order whenever is best for you!
To start a return if you did not create an account, you can contact us at stratofootwear@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stratofootwear@gmail.com.
WHEN WILL I RECEIVE MY REFUND?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stratofootwear@gmail.com.
USPS Mail In Returns
Once received back at our warehouse it takes our teams 10 – 14 business days to process and issue your refund. Once issued, you will receive an email notifying you and can expect to see those funds posted back to your credit card in the next 3 – 5 business day, depending on your financial institution.
Happy Returns
Your refund will be issued at the time of your return, but may take a 1-2 business days to be reflected based on credit card processing times and your financial institution.
MY CREDIT CARD NUMBER HAS CHANGED. HOW CAN I BE REFUNDED?
Not to worry, there shouldn't be an issue as long as your credit card account is valid, however any concerns please feel free to reach out to our customer care team for an alternative solution.
CAN I RETURN LAST CHANCE ITEMS?
All shoes purchased from our Last Chance/Sale category will be marked final sale at checkout and are not eligible for return.